Home Phone

Cancelling landline for my elderly Mother

My mother is 91 years old, lives alone and suffers from Dementia. She fell at home, breaking her leg and was admitted to hospital on 10Oct 2023. She was then transferred from hospital to a care home and has been there ever since. Because of her Dem...

Phantom calls

HelloI have a landline but don't use it. I have no phone!! (nothing plugged in).I have just discovered that since June 2023 I have been charge small amounts for calls to numbers such as 0123 000 0000 and 0292 111 1111. Total charges £10.37.I have not...

Charged for calls not made

I’m being charged for calls made from my landline, but it is impossible as I have no phone plugged in to my landline and I never have. I have been calling for two months. Nobody has any answers or understands or knows what I’m trying to say when I sa...

Resolved! itemised phone bill & phantom calls

I don’t have a fully itemised phone bill (which is part of my issue here) but recently I noticed we had large usage charges for landline phone calls on our bill, yet there is no phone attached to the landline! The charges, inc VAT, amounted to around...

Rejoined VM,was told my landline would be 'ported' still waiting??

Installed VM 20th March. landline had new number. I was told on ordering that my current number could be retained. Engineer who installed said when my old line went off (a week later), my new VM line would likely to have been updated with the number ...

Virgin billing me for months for landline they don’t control

I have been trying to get Virgin to stop billing me for a landline that my new suppliers transferred over from them on 4th December 2023. They kept telling me the transfer was cancelled and never happened,but I was sure it had happened as the landlin...

Switch off virgin voicemail

Hi, Could I request to have virgin voicemail switched off on my phone line please, I have my own. Thanks

what is it called when your landline goes through your Hub?

Last year my landline connection stopped working so Virgin connected my landline to my Hub3.So if my Hub stops working, my landline stops working.

does Virgin supply a call blocker?

i'm so frustrated my all the calls i get on my landline.

Resolved! Keeping phone number, question

All being well, we are expecting to move at the end of this month. We will be keeping virgin media broadband, but we also have a virgin landline in our current house. We are wondering what will happen to our landline when we move, as we are moving ou...

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Forum Posts

Cancelling landline for my elderly Mother

Phantom calls

Charged for calls not made

Resolved! itemised phone bill & phantom calls

Rejoined VM,was told my landline would be 'ported' still waiting??

Virgin billing me for months for landline they don’t control

Switch off virgin voicemail

what is it called when your landline goes through your Hub?

does Virgin supply a call blocker?

Resolved! Keeping phone number, question

International calls

Speaking Clock

Change home number

What to do when internet goes down

Need a phone adapter