I've seen from other posts that many others are having this issue. My elderly mother has spent over an hour on the phone in an attempt to resolve this issue. She has been a virgin customer for over 19 years however (its renewal time) and wants to get...
Earlier this week (Monday) we had a problem with our internet and of course I then realised we had no telephone either as we were changed to a digital line via the Hub last year. So I thought I would use my old PAYG mobile - not a smartphone sadly -...
I have just received my bill and there is a charge for a call to a mobile on a Sunday, I have weekend chat on my plan, why would there be an additional charge, it is also to a previous virgin mobile number (which used to be free anyway) now o2?
Hi, we recently joined Virgin Media, and as part of the change we asked to have our number ported over. The engineer who did the install confirmed the port as in progress, but it has been 14 days and our number still hasn't ported over. Can anyone p...
Hi,I need a phone adapter, how do I get hold of one?When the VOIP switchover happened my Hub was upstairs and we needed the phone downstairs. A technician visited and gave me 2 RJ45 to RJ11 cables so that the phone could connect through the home netw...
My mother is 91 years old, lives alone and suffers from Dementia. She fell at home, breaking her leg and was admitted to hospital on 10Oct 2023. She was then transferred from hospital to a care home and has been there ever since. Because of her Dem...
HelloI have a landline but don't use it. I have no phone!! (nothing plugged in).I have just discovered that since June 2023 I have been charge small amounts for calls to numbers such as 0123 000 0000 and 0292 111 1111. Total charges £10.37.I have not...
I’m being charged for calls made from my landline, but it is impossible as I have no phone plugged in to my landline and I never have. I have been calling for two months. Nobody has any answers or understands or knows what I’m trying to say when I sa...
I don’t have a fully itemised phone bill (which is part of my issue here) but recently I noticed we had large usage charges for landline phone calls on our bill, yet there is no phone attached to the landline! The charges, inc VAT, amounted to around...
Installed VM 20th March. landline had new number. I was told on ordering that my current number could be retained. Engineer who installed said when my old line went off (a week later), my new VM line would likely to have been updated with the number ...
