I was switched by Virgin to fibre phone via Hub 3 last year. I'm about to renovate a room which has a now unused BT telephone socket. Can I simply remove the socket, cut the cable and make good the plasterboard before redecorating?
My VM phone contract (and broadband) expires soon. I'd like to go to a 3rd party VOIP provider (like Vonage or AA). Does anyone know if I can connect a 3rd party VOIP phone through one of the ports on the back of my Hub 3? I know it doesn't connect v...
Line cord error. Please Check. I cannot make or receive calls. I just get the error message above. Phone is connected via wall socket, not hub.
Good afternoon, When my elderly mother makes a phone call, the person on the other end, can't hear anything.She can receive incoming calls fine. Landline is connected to the hub? Any advice please?
Got an intermittent problem with my phones since the landline change over. When the phones at home receive an incoming call via our Panasonic 308 PABX sometimes they ring fine on other occasions however the phones only ring once. Tried adding a mas...
My phone was unexpectedly cut off yesterday. Spoke to Customer Service who told me that I was switching to fibre. I have had no letter, email or SMS reference this. Advised that new hub and adapter would be sent and it arrived today. Understand th...
i am trying to call virgin media to call out an engineer to sort out my landline but when i call the number it does not recognise the " 1 " prompt on my mobile keypad only " 2 " so out of desperation i pressed 2 instead of " 1 " held on & then was cu...
I have an engineer appointment for my landline booked in for tomorrow. All the links to the Manage Appointments page however go to the service check page which checks the connections and resets my hub. Anyone tell me why this is. I would like to have...
HIRather than trying to phone and wait for hours, perhaps someone can answer this for me?I want to transfer my VM landline to Voip with a different provider, assuming that the transfer works OK, what then happens to my VM telephone account which is s...
Hi I need my old landline number porting over but I've spoken with 3 agents over the phone and none of them seem to understand what I am asking them to do. I tried calling retentions but there isn't an option if your thinking of leaving anymore. What...
