Call divert nightmare
Started new contract out today land line divert saying this service is not available on this line when I try and add my number despite having it active for 15 years 4 hours on phone to various people no one had a clue
Home Phone
Help with your Virgin Phone line
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Forum Posts
Removing landline telephone number from phonebook
Please could someone advise me how to remove landline telephone number from BT phonebook and Virgin directory, making it ex-directory
Re: voicemail notfication but no voicemail
HiCan I jump in here please? I have exactly the same problem using a BT 2200 system on my landline. The dial tone tells me I have a message waiting but there is no message. I have tried all the recomended soliutions except doing a factory reset on th...
Porting number
Anybody had any issues with this recently?was told 9 days 21 days ago, after being passed around I’ve now been told I have to wait another 14 daysno reasons or explanation offered, customer relations in Glasgow useless looking into cancellation of co...
Landline switchover
I received text this afternoon to go ahead with landline switchover. Plugged phone into Hub 3 & reset hub, eventually red flashing phone symbol turned solid green, waited yet no connection. Tried again, no phone connection. Plugged phone back into ex...
No dial tone on my Landline phone.
Can anyone help please? I'm due to get my adapter for my hub 3, to switch over in September. I'm getting no dial tone connected to the wall sock. when people ring me it just rings there end, nothing on my end. So i cant make or receive calls. My land...
Resolved! BT8600 not working since digital switchover
I have a BT8600 digital cordless phone with a base and 2 handsetsit worked perfectly until I plugged in the adapter sent by Virgin for use post the switch from copper lines to digital lines There is now no dial tone and I cannot receive or make calls...
BT 4500 features off since 'VOIP' switchover
After several months of wasted effort I have now given up on trying to get the various useful features on our previously perfectly useable BT 4500 answer phone with twin cordless handsets to work following the move over to Virgin's version of VOIP. I...
Left my mother (88) lives on her own without a phone for 5 days.
Don't bother. They have left my mother (88) lives on her own without a phone for 5 days. They didn't contact her just cut off so they could update to digital. She can't use a mobile phone. The customer services team unfortunately cannot understand En...
Is there a difference in landline technology with FTTC and FTTP?
I am trying to get my home teplephone system to ring on incoming calls. It is a B&O system that will dial out but doesn't ring - lots of previous conversations here but no solutions. I have a Hub3 & it looks like Virgin have activated one of the RJ11...
