Phone switchover
I had a visit from a Virgin Media technician to sort out my phone switchover.He was polite and very presentable and successfuly carried out the switchover.Three Cheers
Home Phone
Help with your Virgin Phone line
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Forum Posts
Need to speak to a human
Plugged my phone into my hub on the correct day- no service - all I can get out of the automatic phone service is to book a technician BUT I want to speak to a human first - very frustrating
Resolved! No Dial Tone on Fibre Home Phone
We have had a home phone via cable with NTL/Virgin since 2006 with mostly no issues however recently we had been experiencing increasing difficulties with hearing anything due to large amounts of crackling intereference, which increased so much by th...
Virgin Text ‘KEEP’ or ‘CHANGE’
I had a notification on my phone from Virgin as to whether to keep or change the appointment to install wifi, but it’s disappeared completely and I’m unable to respond. Will I receive another way to confirm the appointment?
Home phone dial tone problem
My landline dial tone is beeping but there are no messages. Previous answers have suggested dialling 1571 to turn off the messaging service and then turn it on again, but when I dial 1571, there is no option to turn off the service. Is this something...
Landline issues
I was sent an email that the copper wire on the landline needed updated, I had free minutes on a mobile phone so hardly used the landline so I left it. Now I want to have the use of the landline but I'm not sure what to do. The help pages say it's no...
Resolved! Call Divert
We have "Anytime Chatter" & "Call Divert" included in our package. We have not used the Call Divert, but we are thinking of using it. Can anyone clarify what the charges are for this service? If I divert my calls to my mobile, will I be charged for a...
Fibre Network -Landline Switchover
Hi , I contacted Virgin Media today in relation to the new Fibre Network (Landline) Hub, I asked about my two phone lines which I have at present, one phone upstairs and one down . I asked if I need to book an Technician for the upstairs phone, they...
My phone rings like international
Our landline is obviously UK based.We receive calls as normal but two different relatives have told us that when they ring us they get an "international" ringing tone. I have rung my landline from my mobile and sure enough, instead of getting a "bbrr...
Digital Landline [ 21CV ] Call Divert (Call Forwarding) [Purple-Zone]
Virgin Media- Digital Landline [ 21CV ] Call Divert ( aka Call Forwarding ) [Purple-Zone]Hopefully this will help those wanting to use the £2.25 call divert feature (can be part of a feature bundle) I’m adding this as information so far is confusin...
