Home Phone
Help with your Virgin Phone line
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Home Phone Voice Mail turn off

Hi how do you trun of the voicemail on my home phone?  I do not need or want this feature and the help page on the Virgin Media website incorrectly takes me to the mobile voicemail.  There are no options to do this on 1571 and the chatbot just tells ...

Fibre phone connection

I have received the new fibre phone adapter but the socket for my phone line is in a different room from my hub so I am not able to connect the phone line to the hub.

PamJB by Joining in
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  • 3 replies
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Adapter for landline switchover

Despite getting many texts about the landline switchover, I still haven’t received the adapter, and I have reordered it twice.  Let me be clear that I will pay for my phone service if it does not work. 

No dailing tone on landline

We have no dailing tone on our landline. If you ring the number from another phone it gives theengaged tone. Looking back through the calll list it has been over a week since a call wasmade successfully to our landline, so may have been down a while

SCH118 by Joining in
  • 447 Views
  • 7 replies
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New Phone Hub

I have been asked to contact Virgin to arrange a new hub to be delivered for the switch to the fibre phone line on the 9th Nov. I've been trying to get in contact by 150 but I've not been able to get through. Please can someone help? Thanks

Katie22 by Joining in
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  • 3 replies
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Telephone

We converted to VOIP some time ago.There was downtime today, so we couldn’t check whether the fault was with VM or us.Is there a freephone number which can be used on a mobile phone (not Virgin)?Mike

mbic by Joining in
  • 386 Views
  • 7 replies
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New fibrephone

Am I able to cancel my landline given the removal of the current service in favour of an inferior hub line my hub is at the back of the house and the phone at the opposite end.  Running a cable through three walls to keep the phone where it is is not...

Plj by Tuning in
  • 212 Views
  • 2 replies
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Faulty phone line

My home phone line has stopped working. I've checked using another phone to confirm it's the Virgin line not my equipment. I've have been unable to find any other suitable way to contact Virgin to report this, so can someone please get back to me asa...

Burtona by Joining in
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  • 8 replies
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Resolved! Broken home phone line

Good evening,We have had nothing come through on our phone line for about a month now.Thought the phones might be faulty but the new ones we have just installed are doing the same thing.Checked all the cables inside and out all looking fine.Can someo...