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Landline Switchover Nonsense

Re the VOIP switchover (aka 'let's make more profit for shareholders by not bothering to maintain the copper network any more, and let's make customers pay for all the inconvenience it causes) I have just had a telling conversation with VM customer s...

Permanent Withheld Number Addition ...

I had a permanent number withheld on my landline phone account. Because Virgin were moving my line to the digital system my community alarm had to be updated. This required the permanent withheld number being disabled for a time by Virgin. My communi...

c0balt by Joining in
  • 635 Views
  • 7 replies
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Resolved! Dial tone problems

Over a week ago I was plagued with a constant stuttering voicemail dial tone when there was no message, an occasional dead line that would come to life if it was called and a badly crackling line during calls too.  I rang 150 and went all through the...

n1ck by Tuning in
  • 1037 Views
  • 12 replies
  • 0 kudos

Re: Everything You Need To Know

HiSorry if this has been answered else where but I can't seem to find the info.We received an email last week saying "on 6th December your home phone service will switch to our fibre network". We immediately ordered and then installed the hub over th...

SimonG by Joining in
  • 260 Views
  • 1 replies
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Landline not working

Hi,My landline has not worked for over a month. I'm unable to make or recieve any calls.If I try to ring out there is no tone at all. If I try to call it from my mobile I get ring tone but nothing comes through to my landline.I have two phones connec...

Danosaur by On our wavelength
  • 492 Views
  • 4 replies
  • 0 kudos

No landline connection

Service status states that there are no service issues in my area. Therefore, why is my virgin landline account stating that 'service has been temporarily suspended'?

Call Usage Charges

I am on a Call Anytime tarrif and noticed that on a couple of bills I have been given Call Usage Charges. The website says you get these for payfor view extras or interactive gaming. I have not used either of those. There is no detail on the bill of ...