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Community Activity

Broadband package not showing in app

Since upgrading to a volt package, my package does not show under the broadband section of the my virgin media app or in my online account.Tried speaking to WhatsApp customer service but they didn't understand what I meant.Can someone help to fix? 

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curtm by Joining in
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Change/Upgrade package webpage not working

Good Morning. My current package comes to an end at the end of this month, when trying to log on and change my current package as it is now too expensive and there are channels we dont need - the page keeps saying "This page is unavailable" I tried c...

Resolved! Change of account number

Hi, Having had problems with my new package I now have a new account number.When I sign into My Virgin Media it still brings up the old account.can I have the new account number transferred to my email address that I sign in with? many thanks 

Contract renewal deal help .

Being a Virgin customer from day 1, My contract is finished on my statement it says next months bill £93 . We are being made redundant  at work , my co-worker is on the same package as me and pays about £85 per month. His daughter rang virgin and got...

neil100 by On our wavelength
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Resolved! New to virgin broadband

My modem / hub arrived today. Started setting it up & the next step was to "plug it into the box on the wall" what box on the wall??? I rang customer services & she made me an appointment for an engineer to fit the box. Am I missing something? Why w...

Karen248 by Just joined
  • 139 Views
  • 6 replies
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