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Graham_O
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Wrong number ported

Hi, 

New to the service and during the install my business phone number has been ported to my home number.

This is causing a lot of disruption and potential loss of business.  I have been told by customer services that it's going to take 2 weeks to resolve! 

It took 20 minutes to port it over - can this be resolved quicker please?

Thanks

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Message 2 of 7
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Re: Wrong number ported

Hello Graham_O,

 

I am sorry to hear this, just to confirm should the business number be on a business account you have with us also?

 

 

Thanks Joe_F

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Graham_O
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Re: Wrong number ported

Thanks for getting back to me Joe_F

The business number is completely separate and not a Virgin Media line. 

 

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Re: Wrong number ported

So to confirm your business number should be on a business account with another provider? 

 

 

Thanks Joe_F

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Graham_O
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Re: Wrong number ported

Yes, exactly that. I have notified the original provider. Hoping to have this resolved next week. My business has missed a lot of calls.

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Graham_O
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Message 6 of 7
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Re: Wrong number ported

Hi Joe_F, 

My home number has now been reinstated. The provider for the business number charges a porting fee.

Would you know where in Virgin Media I direct the invoice to please?

Thanks 

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Graham_O
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Re: Wrong number ported

This has now been resolved. Thanks

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