3 weeks ago
New to the service and during the install my business phone number has been ported to my home number.
This is causing a lot of disruption and potential loss of business. I have been told by customer services that it's going to take 2 weeks to resolve!
It took 20 minutes to port it over - can this be resolved quicker please?
I am sorry to hear this, just to confirm should the business number be on a business account you have with us also?
2 weeks ago
Thanks for getting back to me Joe_F
The business number is completely separate and not a Virgin Media line.
So to confirm your business number should be on a business account with another provider?
Yes, exactly that. I have notified the original provider. Hoping to have this resolved next week. My business has missed a lot of calls.
My home number has now been reinstated. The provider for the business number charges a porting fee.
Would you know where in Virgin Media I direct the invoice to please?
a week ago
This has now been resolved. Thanks