I’m typing this with the trashy pop music playing in the background from being on hold for 18 minutes so far. What time does Customer Service call it a day? My call began around 19:40.......have they all gone home??
I feel aggrieved having to make my third call to them in 24 hours really. Even the simplest of instructions seem to be too much to ask......as my monthly bill amount is still incorrect (in Virgin’s favour of course).
I’m not convinced that it has been resolved and it looks like I’ll be charged £5 too much this month then a credit adjustment of £5 will be applied next month to get next month’s charges back to normal. That doesn’t correct this month’s over-charge though, and the correct thing to do would be to credit me with £10 to cover the £5 over-charges of both this month and next month.
It amazes me how complicated VM can make even the simplest of tasks seem!
I am loathe to endure another telephone queue and I so wish you’d fix your broken messaging service in the VM App that hasn’t worked since mid-July.