Useless customer support due to a Virgin caused fault
My Girlfriend lives in a house that has an upstairs and a downstairs flat.
There is a single 4-wire telephone line outside, one pair was connected to the downstairs flat and the other to my girlfriends flat.
The chap downstairs reported a problem with the phone line and Virgin "engineers" disconnected her service and used her pair to fix his fault, therefore leaving her with no service.
Just to make it clear - Virgin disconnected her and she will be without a phone line for a month. All we want is for calls to be diverted to a mobile while she waits for the line to be repaired. She is expecting a call from the hospital to arrange an operation and needs her line.
We spent a long time talking to a Sean Sahare who was totally unhelpful and basically were told that call diversion would cost her - For Virgin disconnecting her line!!!! Even talking to the UK team, she is still going to be charged to forward calls?
The wires are not in a box and basically hanging out of the wall. This is absolutely shocking.