You both missed the key word Telecare that's the phone based emergency system used by the elderly should they have a fall and can't get to the phone, they press a button on a watch or lanyard and it automatically places a call... well it would if the phone line was working. Fortunately not long before this my mother moved into a care home so the system was scheduled for removal so it doesn't impact her, but how many other vulnerable people has this affected?
To be blunt I don't see Virgin tripping over itself to make contact and offer an alternative service they're quite happy to keep us waiting, and of course taking our money for a service they are not offering.
I do reiterate my point, when will they offer an alternative to the service they cannot seem to get fixed?