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Dashurst
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Set up roaming on my phone but can not access to complete in usa

I’m in the USA and my old number had roaming. I have emails coming through on my new phone but cannot connect to virgin media through my phone to complete setup as no security texts are coming through and I cannot ring support 

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Re: Set up roaming on my phone but can not access to complete in usa

Hello Dashurst

 

I am sorry to hear you are having this issue, can you confirm the device you are using, is it a dual sim device also?

 

Thanks Joe_F

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Re: Set up roaming on my phone but can not access to complete in usa

iPhone XR and it is a dual sim 

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Re: Set up roaming on my phone but can not access to complete in usa

Can you ensure our sim card is in slot 1 please?

 

Thanks Joe_F

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Re: Set up roaming on my phone but can not access to complete in usa

It is 

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Message 6 of 11
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Re: Set up roaming on my phone but can not access to complete in usa

Hmm, OK we will need to take a closer look, can you keep an eye on your inbox please Smiley Happy

 

Thanks Joe_F

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Re: Set up roaming on my phone but can not access to complete in usa

Thanks 

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Re: Set up roaming on my phone but can not access to complete in usa

Hi Joe is there any news? 

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Message 9 of 11
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Re: Set up roaming on my phone but can not access to complete in usa

Hi Dashurst, did you receive the PM from Joe requesting some details so we can help further? 

 

Tom

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Re: Set up roaming on my phone but can not access to complete in usa

No sorry not received any messages can you please resend.  Will you send to my email or forum inbox? 

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