Menu
Reply
  • 25
  • 1
  • 0
nordog
On our wavelength
111 Views
Message 1 of 5
Flag for a moderator

Samsung Galaxy A6

Has a problem, the bluetooth app has stopped working, so no music can I hear or phone calls direct my ear. Can any one help solve this problem please? 

0 Kudos
Reply
  • 3.04K
  • 218
  • 172
Forum Team
Forum Team
82 Views
Message 2 of 5
Flag for a moderator

Re: Samsung Galaxy A6

Hi Nordog, 

Thanks for your post and welcome to our community. 

Really sorry that Bluetooth has stopped working on your phone, I can appreciate that you're keen to get this sorted. 

Have you tried a factory reset of the phone to see if this resolves the issue?

If so and it's still a problem then was the phone purchased from us within the past 24 hours? 

Let me know and we'll take things from there Smiley Happy 

Emma_C - Forum Team
0 Kudos
Reply
  • 25
  • 1
  • 0
nordog
On our wavelength
67 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Samsung Galaxy A6

Hi there Emma, sorry to be so late in answering, not so sure on how to do a factory reset and this phone is a replacement of the last phone that had even more problems, last November.

Trying Smartswitch to I hope back my stuff onto my inboard sd card of 128 gb but it did ask where I WANTED IT STORED OR TOLD ME HOW TO RETRIEVE IT.  Sorry about caps lock, try three jobs at once. well I will try this reset any waaaaay.

0 Kudos
Reply
  • 25
  • 1
  • 0
nordog
On our wavelength
62 Views
Message 4 of 5
Flag for a moderator

Re: Samsung Galaxy A6

Bluetooth now working thanks to you Emma but as I say, Switch is not much good lost all my BBC info, these app people don't understand us old folk, it needs to tell us where to re-install the stuff that we had.

 

0 Kudos
Reply
  • 784
  • 23
  • 28
Forum Team
Forum Team
18 Views
Message 5 of 5
Flag for a moderator

Re: Samsung Galaxy A6

Hi nordog,

 

Thank you for keeping us updated. 

 

Is everything still all okay?

 

^Martin

0 Kudos
Reply