Virgin Media Community

[stevec88]

Hello,

I hope someone in the know can help me out?

We have Virgin phone & broadband, the phone is presently used via a wall socket.

The Hub 3 is in a different room which I use as a home office. On the back of the hub there are 2 phone sockets. Are these sockets wired for plugging a phone in or not?

Just didn't want to go out & buy a new phone, plug it in & find it doesn't work!

Thanks a lot!

[jb66 · Accepted solution]

The phone sockets only work if your a voip customer, since you have a traditional landline they won't work 

[Joe_F · Accepted solution]

Hello stevec88,

Welcome to our community forums, jb66 is correct, that is exactly what that are for, we want to ensure our equipment is ready for the future and the evolution and development of our services

Thanks Joe_F

[stevec88]

Thank you both for the replies, much appreciated!

[StarkTs]

I have broadband and phone line using the hub three and i am having an issue with my house phone not ringing. There is a dial tone but the phone is not ringing when called, anyone know what the issue could be.

[jb66]

What colour of adaptor do you have in the back of the hub Stark?

[Joe_F]

Hi StarkTs,

Welcome to our community forums, I am very sorry to hear you are having these issues, has this now been fixed or are you still having them?

Thanks Joe_F