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Phone line still not working. Aaargh!

My package was installed in July 2018. 

Since then my phone line does not work. I have complained numerous times and been promised that an engineer would fix the problem numerous times and it has NEVER been resolved. I have come to the terms that VIRGIN do NOT care and I hope to leave the service ASAP.  Virgin continue to bill me EVERY MONTH for a service that is incomplete. This is my LAST cry for help. What can I do?

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Re: Phone line still not working. Aaargh!

Hi Mona100.




Thank you for reaching out to us on our community.


Really sorry to hear that you still haven't got a phone line after all this time.



So I can take a look at your account and try to get to the bottom of this for you, I would like to invite you into a private chat, I will send you a request shortly.


Please click on the purple envelope to accept my chat request .



Kind regards