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hstoneuk
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Phone line not working

Can’t dial out or receive calls can’t hear phone ring just goes to old voicemail 

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nick_london
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Re: Phone line not working

Hi

It sounds like a fault at the exchange or street cabinet and may need an engineer visit.

Call 03454541111 from your mobile or if you don’t have a mobile or have no inclusive minutes or need to use a payphone call 08001831234 and select option 4 then option 2. Calls to the 0800 number are free of charge.

They can do a line test for you whilst on the line too!

Hope this helps and hope it gets fixed ASAP!

 

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hstoneuk
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Re: Phone line not working

Yeah got an engineer booked for Saturday was just wondering if there was a solution i could do myself, thanks.

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nick_london
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Re: Phone line not working

Hi

No it’s outside of your property there isn’t anything you can do to be honest.

Eventually they will move you over to the VoIP service which runs off your broadband instead and this will prevent these kind of faults from happening. Maybe you could ask them if it’s available in your area!

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Forum Team
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Re: Phone line not working

Hi hstoneuk

Can you please let us know how the visit goes 

Gareth_L

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