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Lightfoot72
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Message 21 of 37
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Re: Phone line been down more than 15 days

I’m guessing it’s because I cancelled my direct debit and paid by debit card.?

I’ve spent over £100 on my mobile phone trying to get answers from VM so I want that money back in cash or by way of credit into my account. As no one has contacted me and i’m Not prepared to call again and rack up more charges the only way to do it is to not pay!!

If you can get someone to call and discuss please.

Such a shame the service has deteriorated. I’ve been a Cable London customer then Telewest and now virgin media customer for about 20 years and never has the service been this bad. 

 

 

 

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Message 22 of 37
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Re: Phone line been down more than 15 days

Apologies for the delay in repair time on the area fault in question.

 

As advised previously it looks like the updated estimated repair time is 14/08/2019 16:00.

 

If you're eligible for the automated compensation scheme this will be added to the account once rectified.

 

Thank you, Emily.

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Lightfoot72
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Message 23 of 37
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Re: Phone line been down more than 20 days

No point in giving me estimates any longer - meaningless! Can’t see the point of issuing these and they’re not stuck to! Had about 10 so far. Something seriously going wrong at Virgin Media!

 

 

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Message 24 of 37
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Re: Phone line been down more than 20 days

Sometimes the issues are more complex and require more work than originally anticipated which can delay the estimated fix time provided, I'm very sorry about this but it's with the team who are currently working as fast as possible to fix this for you permanently. ^Em

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Lightfoot72
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Message 25 of 37
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Re: Phone line been down more than 20 days

The saga continues! Just got a txt saying -

Virgin Media Outage Update - ID: F007281609 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team

However phone line still not working!!! 

Van you shed any light in that?

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Message 26 of 37
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Re: Phone line been down more than 20 days

I'm sorry to hear that you're still having issues with your landline not working.

 

Are you getting any dial tone at all?

 

Thanks


Melissa 

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BenCheek
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Message 27 of 37
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Re: Phone line been down more than 10 days

10 days, mine has been down for months, so why am I paying for a phone line I cannot use, an internet connection that is spotty at best and they have just emailed me to tell me they are going to be putting my bills up. I am going to change to a different service provider as soon as my phone line is fixed...

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Lightfoot72
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Message 28 of 37
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Re: Phone line been down more than 20 days

No Melissa no dial tone or anything!

What’s happening?

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Message 29 of 37
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Re: Phone line been down more than 10 days

Hi BenCheek,

 

Thanks for your post.

 

We'll reply on your own thread.


Speak there.

 

Melissa

 

 

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Message 30 of 37
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Re: Phone line been down more than 20 days

I'll need to take a closer look at things, so I'll pop you a private message Lightfoot72.

 

Thanks, 

 

Melissa 

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