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jennie2000
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Phone dead - SE18

It was working this morning (someone called us), but now trying to make a call there is no dialing tone, just a slight crackling.

 

Help please

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Re: Phone dead - SE18

Hello jennie2000,

 

Welcome to the community Smiley Happy

 

I have checked this for you and I can see that your line is being affected by a fault in the area.

 

You can find any updates or estimated fix times on our service status checker here.

 

Kind regards

Rose
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jennie2000
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Re: Phone dead - SE18

Ok, thanks!

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FletchHemmise
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Re: Phone dead - SE18

Except where can you see someone is in the area? I cant on your site and trying to run the test it times out, cant call to speak to you about it either

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Re: Phone dead - SE18

Hi FletchHemmise

 

Welcome to the Community, if you log into your My Virgin Media and select the service status option, you'll be able to run some tests on your service and check to see if there are known problems in your local area.

 

Are you experiencing issues with your telephone service at the moment? If so, what problems are you seeing? 

 

Talk soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


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