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Lind53y
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Phone & Broadband not working

My home phone and broadband have been off all day. Checked and says no known faults in area. Spoke to help team who were very vague and didn’t really give an answer! WA5 Warrington area. Anyone else having issues?

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nick_london
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Re: Phone & Broadband not working

Hi

If it’s still not working call 03454541111 from your mobile to report a fault.

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Lind53y
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Re: Phone & Broadband not working

Thanks. Seems main fault was fixed but I have separate fault on my line. When I ring my number it rings once then cuts off and when I use the house phone to ring out it’s a completely different phone number and cuts off after 1 ring. Engineers out on Monday.

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Forum Team (Retired) Kaz_A
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Re: Phone & Broadband not working

Hi Lind53y

Many thanks for taking the time to join us on the community and welcome to the forums.

I can see the tech has attended and resolved the issue with the line for you on Monday which is great.

Let us know if there is anything further you would like us to look into for you.

Kindest regards.

Kaz


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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