I moved the house on 24th July and took Virgin Media phone and internet with me. The cable was installed on 24th and services connected on 27th of July, everything worked at that time. At the beginning of August phone line started to make cracking sound and at the beginning of September went dead. I was busy with settling in my new house and didn't have time to call Virgin until the beginning of October. An engineer came on 13th October and after investigation reported a problem in the main junction box on the street. Next day another engineer came and after lengthy investigation and by cutting phone cable in our front garden found the cable damaged somewhere on the street and blamed cable installers who pulled the cable and damaged phone wire. He promised that the third party company will come and change the cable. I did wait for a month and contacted Virgin Media at the beginning of November. Virgin Media operator sent third engineer to come on 23rd November and look again at the cable. This engineer give me the date (6th of December) when outside company will come and install a new cable. You guess what, no one came and I am still paying for phone services. What should I do to make Virgin Media fix my phone line?
Today contractors came and installed a new cable to the house. However, they left the cable at the wrong side of the house. Please see photos attached.
If they like to have the cable of the other side of the house I am happy for them to install the Virgin Media box at that side and drill through the wall and put inside box at that side, but I don't like them nailing the cable on the outside wall as it is not looking good from outside, and that was not how the cable was connected to the house originally.
Is there any way you could contact them and pass this information.
Thanks for getting back to me, I've contacted the engineering manager in your local area and passed your message on, it's likely they'll contact you directly but if I see they haven't and they get back to me first, I'll be in touch right away.
For me, no phone line this Christmas and by knowing the speed of Virgin Media I am not expecting anyone from Virgin coming and fixing it before New Year. Hopefully they will fix it during the next year.