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Bluepixie
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No internet or phone line

Hello

For a few days our internet has been very patchy and keeps dropping out. We noticed yesterday that our phone line is not working. I've run a test on our services via 4G and the message says that our equipment is not connected. Everything is turned on and connected. Could anyone offer any advice please?

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Bluepixie
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Re: No internet or phone line

Quick update: I spoke to a Virgin Media representative earlier who has identified a problem. We now have to wait until Wednesday evening for an engineer to visit. By then we will have been without a phone line for 5 days. Is this standard practice??

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Re: No internet or phone line

Hi Bluepixie,

Welcome to the community and thanks for posting.  I am sorry to hear that you're having troubles with the Broadband and phone services.

Please do let us know how you get on after the appointment.  

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


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