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aj2703
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No incoming ringtone

Hi.

 

We have no incoming ringtone.

Have tried a secondary phone and it's still the same. I can dial out fine.

 

I can call on my mobile and hear the ringtone through that but the receiving phone makes no noise. 

I can pick up the receiving phone when calling from my mobile and i can hear my voice ok.

 

Everything works as it should except there is no ringtone from the phone..?

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Re: No incoming ringtone

Hi aj2703,

Thank you for your post on the Community Forum. I'm sorry that your landline isn't working. 

Checking on this for you, I can see that you have already arranged an engineer appointment. 

Please let us know how this goes for you and feel free to get back in touch if there's anything else we can help with.

 

Kind regards,

Terri

Virgin Media Forum Team


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aj2703
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Message 3 of 6
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Re: No incoming ringtone

Engineer resolved the problem at the box. Many thanks pls close

 

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Re: No incoming ringtone

Thanks for letting us know that this has been sorted for you aj2703, 

 

Please feel free to let us know if we can help with anything more. 

 

Take care, 

 

Nat_J

 


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moonmonkey2002
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Message 5 of 6
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Re: No incoming ringtone

I am having the same problem with my 2 cordless phones and just a feint broken ringtone on my fixed line phone

help please customer service says it’s my handsets- I query that all will fail at the same time

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Re: No incoming ringtone

HI moonmonkey2002

 

I'm sorry for the problems you're experiencing with your telephone service at the moment. 

 

I've been able to locate your account to take a closer look at this and run some tests, we're not detecting any errors from our end at the moment though.

 

Are you able to test the handset at all? Either by trying an alternate handset or yours on an alternate line? 

 

Look forward to hearing from you

Craig

 

 


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