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No home phone line

I am dumbfounded at the ineptitude of Virgin Media. Last week our home phone line was crossed with a neighbour, obviously an engineer has swapped the wires over in the cabinet. It is now completely dead.

I have phoned virgin 4 times now, made two engineers appointments where I've had to go out of my way to be at home and no-one has turned up. I have just phoned again and got cut off. I'm fed up with phoning them and speaking to someone who has difficulty understanding me.

I didn't cause this but they won't sort it out.

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Forum Team (Retired) Rose_B
Forum Team (Retired)
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Re: No home phone line

Hi AGilbert,

Welcome to the community and I'm sorry to hear about what's happened.

I'd like to take a look into this for you so I'm just going to send you a private message requesting further details.

You will find this message if you click on the purple envelope at the top right of the screen.

Talk to you soon

Forum Team

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