Seriously Craig....with almost 30 days of texts from virgin saying we have detected the fault engineers are on their way and estimated fix is the 11tg the 15th the 16th the 21st the 25th the 28th and now the 29th....who do I believe the texts, the fault line, customer service or you?
I am sorry that this has been ongoing for so long. We certainly can help with crediting you for the loss of service once the issue has been resolved as we don't want you to pay for a service that isn't working.
I can see the issue is still ongoing currently and the estimated fix time is currently set for 04/12/2018 12:00:00 as you have already mentioned. I'll be happy to keep monitoring this and update you with anything new as they come up.
I hope the issue will be resolved very soon. Please do give us a shout if you require anything further.
I am sorry for the inconvenience caused.
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My phone is still not working. We've now been told it will be tomorrow as 12 with the same usual response of course it will be that s what the screen says. Apparently there is something wrong with us for not trusting the screen....36 days is totally reasonable as is a bill of £53 for phone and internet. We should expect slow internet as well because we have 3 phones a laptop a kindle fire stick a kindle and a printer on our super fast internet. We should disconnect everything if not being used...nobody games the kindle isn't used if the stick, pc, or internet is accessed. So basically super fast works one device at a time. We can get £1 refund for the month of no phone....once the man finished telling us about mobile phones