Done all the usual checks. No dialtone. Incoming calls go straight to answerphone. Unable to make outgoing calls. Fault check reveals 99% active. Has only worked occasionally over the past three months. Online help constantly in use.
Welcome to the Virgin Media Community, I'm sorry for the problems you're experiencing with your telephone service at the moment, I've been able to locate your account using your Community details to take a closer look and run some tests on the line.
We're detecting some errors with the line and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience caused, we're looking forward to hearing from you.
We want to cancel the TV part of the Virgin contract (and just keep the landline and broadband). How do we do this please? The TV box arrived some months ago but we have never activated it and don't need it. Can you advise please? Thank you