An engineer came to sort this problem last Friday [ 21 September]. I have had no landline since 17 September.
He traced the problem back to the point where he needed to access the on-street cabinet. However he could not access this cabinet. [Someone had constructed a wooden fence around the cabinet making impossible to open]. He left saying that he notified HQ of this problem - sending a picture of it plus surrounding construction - and it would be dealt with.
However I have heard nothing since and still have no landline . This being the 27 September is now the 11th day! I need this problem progressed and fixed.. What are my next steps?