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hopeful1
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Invisible Live Chat Team

This service is a total disgrace. I have tried many times to report my dead landline but impossible to "CHAT" !   I am deaf and disabled and mostly alone so completely reliant on my Emergency Care Alarm to report an accident/ health breakdown and the system does not work if my phone not working.  Why am I paying Virgin for NOTHING !

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Forum Team
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Re: Invisible Live Chat Team

Hello there hopeful1, 

 

Thanks so much for your post - I was very sorry to understand that you have had some issues with your landline and having difficulties getting in ouch with us to report this to us. 

Do you still need our assistance with this or have you managed to get things looked at since your post? Please do let us know

 

Thanks
 

Katie - Forum Team


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