The dial tone suggests a message has been left but when I dial 1571 I'm told there's none.
Any help welcomed
Welcome to the community.
I have just reset your message waiting indicator so please test your line again.
If it's still the same then I'd recommend leaving yourself a voicemail and then listening to it until the end then pressing the option to delete.
Please let me know if there's any problems.
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All fine now - thank you very much!
Excellent news, thanks for taking the time to get back to us, we'll be here should you need any assistance with your services moving forward.