Ever since its been installed a month ago I can't get my home phone to work, the engineer told me that the line connects to the back of the modem, which i did, but after i transfered my number from BT I cant get the home phone to even detect a signal. I keep getting an error saying ''Line error''. service checker seems to say everything is fine but it cant detect a phone connected to the line. I tried diffrent cables and the phone was working up to the day of the switch, I cant seem to get through to virgin support on my mobile.
Thank you for getting back to us and confirming these details.
In looking at the backend of your services, it looks like the line has been provisioned correctly from our end and is active. Line tests have also come back successful. Have you tried rebooting your hub since install to see if this helps to connect? If not, I'd recommend giving this a go.
Could you also confirm whether you have an older-style corded phone, or a powered unit which requires connecting to the mains?
Have you tried connecting an alternative handset to see if it's a compatibility issue between your phone and our line?