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Speckyspeck
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Hack of our Virgin Account- No Call Back and Appaling Customer Services

 

 

Virgin...

 

When are you going to call us back regarding our Complaint the 7 day deadline is now up-

The complaint number is COM 101332716

We registered this complaint last Thursday over a possible hack of our account and a NO SHOW from the engineer last Thursday, and the TWO AND A HALF HOURS it took to re arrrange the appointment.

 

We were also promised from Shiv he would call us last Friday 17th February after 6pm to see if the Engineer can come TOMORROW Friday 24th February.... but NO CALL was received.

Concerned that our Virgin Account has been hacked we called again Last Friday 17th February and Kishor, confirmed that VIRGIN do not have a security Department....REALLY I find that hard to believe, and he could not confirm if our account had been hacked.

Your Customer Services has been absolute shocking 

SO Come on VIRGIN CALL US.....

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Nijusho60
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Message 2 of 4
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Re: Hack of our Virgin Account- No Call Back and Appaling Customer Services

Don’t hold your breath

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Nijusho60
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Message 3 of 4
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Re: Hack of our Virgin Account- No Call Back and Appaling Customer Services

They won't  contact you, I was promised the earth months ago but I am still waiting. Threaten to close your account and they will soon respond.

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Forum Team
Forum Team
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Re: Hack of our Virgin Account- No Call Back and Appaling Customer Services

Hi Speckyspeck

 

I'm sorry for the problems you've been experiencing with the team recently. 

 

I'd love to help with the issues you're experiencing, can you let me know specifically how you know you've been hacked? IF you're not sure about that, let me know what issues you're experiencing and I'll do everything I can to assist you with sorting this.

 

Look forward to hearing from you

Craig  


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