Is anyone happy with the automated service you get from Virgin regarding reporting faults? I spent quite a bit of time with them over a week ago and the conclusion was an engineer had to come out. I had to wait more than a week for the only date available and took a day off work. However nobody came out and nobody contacted me.
Because of the automated call service I couldn't talk to anyone to get a reason. All I could do was go through the system again to get a new date for another callout.
I'm very unhappy with Virgin at the moment. Their support is very poor.