A few months ago I noticed my details were published in the local BT Phone book. I contacted you (VM) and asked you to remove my details, to ensure my info is Ex-Directory as I do not want it published in the public domain.
Much to my surprise, I have discovered my details are still being displayed!? Including my address, full landline number which are being promptly displayed on the BT Phone Book website, under the Residential section..... I can’t stress this enough, I don’t want my details published. I’m receiving far too many unsolicited and unwanted anonymous calls and scams.
Also as a VM customer, I'm confused as to why my details are included in a BT Phone Book and listings in the first instance?
How do I go about ensuring my details are permanently removed and no longer printed or included online, please advise. Thank you.
Welcome to the Community Forum, thank you for your post. I'm sorry to hear that your details are still showing in the Directory after requesting to change to Ex-Directory with us.
I can look into this further for you, but will need to take more details from you. I'll send you a private message requesting further details. Just check the purple envelope at the top right of this page.
I am having the same problem. I have contacted BT and they say only VM can delete the entry (in the BT Phone Directory) which I think is very old but I have only just noticed. Also the same problem with 123.com. I am not identifiable via the Voting Register.
I had a very helpful conversation this morning with the VM help desk and they suggested I write to HQ if BT were unhelpful but I think there must be a more streamlined way of dealing with this type of request. It must be increasingly common and worrying for customers.