Virgin Media Community

[Ksenia]

I would like to file a complaint regarding installation in my flat. The technicians drilled a hole in one the walls without covering it or using it at the end.

I called the customer service several times but apparently I don’t have an account with Virgin media. Yet I do see charges in my bank account.

Please advise whom should I contact in order to solve this problem.

[Hetty_R]

Hi Ksenia,

Welcome to our community forums! 

I am really sorry to hear there has been damaged caused to your property and our team have not been able to assist you. You can see our complaints code of practice here, virg.in/compscop. 

Have you been able to raise a complaint with our team since your post? If not please pop back on here and I will be more than happy to assist you with your complaint. 

Many thanks, 

[Ksenia]

Hi,

I wasn't able to raise any of my problems with Customer service representatives as they could not find my account in the system.

[Gareth_L]

Hello Ksenia, 

What I will do is send you a private message 

Then we can look at getting this installation investigated 

Speak soon 

Gareth_L