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gbj77
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Charged for Telephone Calls That Wasnt Me

I have just received my latest bill and noticed £8 worth of calls from my landline.

But, my landline has never been used, has never had a phone plugged into it and the dates when some of these calls were made I wasnt even at home.

How and why has this happened?

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Superuser
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Re: Charged for Telephone Calls That Wasnt Me

Always worth plugging a phone in & checking occasionally. More than likely you have a crossed line with another customer & hence their calls are going on your bill.

Give faults a ring ASAP & report this or you may have difficulty getting a refund.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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gbj77
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Re: Charged for Telephone Calls That Wasnt Me

I would do if I had a landline phone to plug in.

I will see if I can borrow one from somewhere.

I will call them later, thanks

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Forum Team (Retired) Kaz_A
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Re: Charged for Telephone Calls That Wasnt Me

Hi gbj77

Thanks for your post and welcome to the community.

I can see you've not popped back since the 11th.

Did you get this sorted on a phone call after?

If not please let us know so we can help out.

Take care.

Kaz


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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