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pathopkins
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Can't Receive Calls from BT Phone Lines.

This is quite annoying now, we have logged a fault with Virgin Media that we cannot receive calls from BT phone lines the reply was that it is BT's fault.

We have contacted BT via a relations home BT phone line and BT say it is Virgin Media fault.

As we have a contract with Virgin Media only surely its the responsibility of Virgin Media to contact BT for solving this issue. I don't see why I have to contact BT on Virgins Media behalf.

If the issue is not resolved can I cancel my contract without penalty because at the moment I am not receiving a full service from Virgin Media.

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Re: Can't Receive Calls from BT Phone Lines.

Hi pathopkins, 

I'm really sorry about the issues you've been having with receiving calls from BT lines. It is definitely something we could look at for you.

I have sent a private message with a request for information so I can take a closer look at things for you.

Many thanks, 

Dan_M
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