Received a letter from VM saying that it will take up to 60 days to purge my wife's phone number from their system. I believe that this is not legal. Firstly the phone number was given to facilitate an engineers call, under the Data Protection Act, data can only be used for the purpose it was given, in this case for an engineers visit, not sales calls. I think that 60 days is not reasonable, what sort of database are they using? We are blocking the numbers they use, but they are changing the numbers to get through, which I think is harassment. I called VM using the numbrevthatbthey gave me, they said the wait would be no more than 30 seconds, but it was over 3 minutes. i asked the advisor for is security details and phone number but unsurprisingly he was not paid to give it. Not so stupid these people and like us VM customers who are expected to provide this information in response to unsolicited phone call. I believe that VM are in breach of the data protection act firstly because they are using personal data not for the purpose that it was given secondly that they are taking too long to update their records. Therefore I have today raised a complaint with the information Commissioners office against VM for breaches of the data protection act
