Unfortunately the best way to add these features is to give us a call so we can clear security with you. We regularly deal with customers using a text relay service if that's something you're familiar with?
You can contact the team on 150 from any Virgin line or 0345 454 1111 from any other. Alternatively, you can visit our [Contact Us] page, select the 'Buying or Upgrading' option and then you'll see an option appear on the right for 'Chat Online'. If there's someone available to speak with a window will appear where you can arrange for this to be sorted that way.