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pch525032
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BT8600 PHONE - LINE CORD ERROR

I have had the BT8600 phone for over a year and until recently had no problems.

I joined Virgin a few months ago with a Phone, Broadband and TV Bundle. Four days ago I found a "Line Cord Error" message on my phone. Having read the many messages posted within the community on this subject and carried out all the suggested actions, my phone still does not work.

Can anyone recommend any further actions?

Thank you in anticipation of a solution.

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Forum Team
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Re: BT8600 PHONE - LINE CORD ERROR

Hi pch525032,

Thanks for posting and I'm sorry to hear that you're without your line at the moment.

I have checked your line and I'm not finding any problems in the area so I'd like to arrange for a technician to take a closer look.

I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen.

Talk to you soon

Rose
Forum Team


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aacouriers
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Re: BT8600 PHONE - LINE CORD ERROR

hi ken here . line cord error on 8600. tried other phone still no tone,,,argh , help please

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Forum Team (Retired) Josh_RW
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Re: BT8600 PHONE - LINE CORD ERROR

Hi aacouriers,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your landline.

 

I've located your account and I can see you have a technician booked to fix this for you. Let us know how the appointment goes and give me a shout if you need anything else.

 

All the best

 

Josh


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