on 16-05-2021 07:12
Is there a schedule to find out when I will receive a letter and/or adapter to make the switch to fibre land line?
on 16-05-2021 08:37
Hi @JimChuck
Welcome to our Community Forums and thanks for posting.
We have recently started sending customers letters regarding the switch over.
I can not see anything on your account just yet but I would imagine your personalised letter will also be issued shortly.
Do let us know if nothing arrives.
on 17-05-2021 07:23
Thanks for your response. Is it possible to get a paperless version of the letter sent to me? Is it being rolled out by area or can I request being fast tracked? Thanks again
on 17-05-2021 08:12
Morning @JimChuck
After checking your account it is advising that you are currently not eligible for migration as yet, I am sorry. As and when your area is ready, you will be notified. At the time of writing, we have been advised that this will be via letter.
Cheers
Katie - Forum Team
on 11-04-2022 15:16
Firstly, I am having to piggyback onto this thread as I only have the ability to reply, I don't seem to have the privilege to create my own topic for some reason.
My issue is that the email I have received states:
"On 28 June your home phone service will be switched from the traditional phone line over to our fibre network."
"Frequently asked questions - What happens if I don’t book a technician visit?
After 19 May you will only be able to receive inbound calls and dial 999."
I'm assuming that's an error and I won't be without service for 6 weeks! How can I find the correct date for the switchover?