on 19-03-2022 12:48
Hi,
I need to Book an Engineer I believe.
I tried looking in my emails about the switchover for a link to book an engineer electronically, and I was unable to find such a link.
I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along with a Tivo TV box.
Next to the hub is a "Telephone socket [extension/slave]" which is working.
I have wondered if I could connect a "BT Phone Line Plug to RJ11 Crossover Telephone Cable Extension | Lead Cord for Modem FAX SKY box Vir..." between my Superhub and Telephone wall socket instead of the adapter (provided), but my knowledge of telephone wiring and functionally is not sufficient to know if that would work.
If this was simple networking "logic" such as RJ-45 Ethernet, then connecting the crossover cable would probably work. At most the ...
I would be confident of making this wiring change if I knew the wiring diagram to use/pinout, as I have the tools to do it.
If I do need an engineer to visit as part of this Virgin Media Fiber Phone switch over, is there any benefit in combining the visit with potential changes to my package?
Currently On "VIVID 200 Optical Fiber with TiVo "TV Size M+" and a phone package.
I take it M200 Fibe broadband is no different to the VIVID 200 ? and if so then the only questions are ...
Regards
Iain
Answered! Go to Answer
on 19-03-2022 13:03
Hi @ihutch,
Welcome to our Community Forums and thanks for your post.
I'll be more than happy to help get a engineer visit booked for you if required. Will pop you a PM now so we can confirm some details and take a closer look into this for you 🙂
In regards to making any changes to your package, this is not something we can assist with via the Forums, so if you do wish to discuss that further, do reach out to our team on 0345 454 1111 who will be happy to help.
Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.
Speak soon!
on 19-03-2022 13:03
Hi @ihutch,
Welcome to our Community Forums and thanks for your post.
I'll be more than happy to help get a engineer visit booked for you if required. Will pop you a PM now so we can confirm some details and take a closer look into this for you 🙂
In regards to making any changes to your package, this is not something we can assist with via the Forums, so if you do wish to discuss that further, do reach out to our team on 0345 454 1111 who will be happy to help.
Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.
Speak soon!
on 12-04-2022 17:18
Hey @ihitch,
Thanks for your PM with the update and for the lovely feedback.
Very pleased the engineer was able to get the switchover sorted 😄
If you need anything else, give us a shout!
on 13-04-2022 10:48
Thanks for confirming your details via private message @ihutch.
I have raised the request for this to go through and it will go ahead in the next 24 hours.
Regards,
Steven_L