on 16-03-2022 00:39
i only get one bar on my phone < 5g sim > thats messing up calls and texts but when i set it to pick 3g i get five bars is that ok ?
i live in the country side south devon closeist 5g is some 40 miles away city
on 16-03-2022 08:51
All new SIM cards are 5G ready. However, they work quite happily on 4G, 3G and 2G.
I suspect your 1 bar is the 4G signal in your area.
What does this give for your postcode?
https://www.vodafone.co.uk/network/status-checker
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-03-2022 08:51
Hi Gokus, thank you for getting in touch to bring this to our attention!
You can have your mobile selected to whichever of the networks you wish. It sounds like if you would like to optimise your signal you would be best to choose 3G as this has the best signal for you. We are expanding our 5G network all the time - you can also check coverage in your area here.
Are you having any issues due to poor signal or signal coverage?
Let us know how you are getting on so we can offer you further support if needed.
All the best.
on 16-03-2022 09:48
thank you for your help iv put it on 3g ooo that 5g hype be years before it gets to devon
now calls much better and texts get to people
once again thank you
on 16-03-2022 09:54
Hi @gokus, thanks a lot for your confirmation and great news that things are working better for you!
I'd recommend keeping using 3G for now, but let's hope things improve for you on the 4 and 5G's going forwards as this keeps expanding.
Many thanks