hi i can not download virgin media app in play stor
its says that .(this service is not avilabel in your country )and i live in uk my device is samsung s7 and its frome spain
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Thank you for reaching out to us in our community, I am sorry to hear you are unable to download our app, so we can try to help please can you confirm a couple of things.
Are you using a VPN virtual private network ?
Are you able to sign into your account via web browser?
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hi i don't know about vpn but i can connect in my virgen media accont not mobil one
Thanks for the response,
Are you able to access the Virgin Media account when using a internet browser on the phone? You should be able to use Chrome on your Samsung S7
I expect your Spanish phone is still linked to the Play Store in Spain.
Some info on changing Play Store country https://support.google.com/googleplay/answer/7431675?hl=en-GB