verification email for virgin mobile account

[langrish1977]

Hi there

I have ordered a Sim only today and opened a virgin mobile account. It won't let me log in as i have to verify my email. I have not received that email and its not in my spam or junk. I have asked for it to sent many times and nothing happening?

Please help.

[Alex_RM · Accepted solution]

Hi langrish1977,

Thanks for posting and welcome to our community 🙂

It can take up to 24 hours for the email to be received, can you confirm if this time frame has passed?

Alex_Rm

[langrish1977]

Hi Alex

It was about 4 hours ago.

Jamie

[Alex_RM]

Thanks Jamie,

If you can wait the 24 hours and let us know if there is still an issue after this timeframe has passed.

Alex_Rm