12-11-2021 13:22 - edited 12-11-2021 13:23
Hi,
not sure when it started but it was likely this morning 12th november, I have been unable to receive SMS on my virgin sim.
This affects OTP and normal text messages from other networks, I have another sim on three which allowed me to verify this issue.
This is incredibly frustrating as a basic system has failed, I only realised this was a problem when i couldnt get my 2fa code but ive missed some important texts this morning because people assumed it would work!
Is anyone else having issue in the Plymouth area? I have tried different phones and manually registering the network, turned off 4g calling, wifi voice and manually tried setting up sim on virgin which seemed to fail and only the manual EE network selection would work so maybe there is an issue with my sim using EE when virgin is moving to o2/vodafone?
Calls work fine and mobile data works so literally just SMS!
on 12-11-2021 14:24
Welcome to the club. This has been an issue for the last 18 months or so. See this thread at: https://community.virginmedia.com/t5/Virgin-Mobile/Issues-receiving-OTP-text-messages/td-p/4328952
Solution? There is not one (other than moving to another provider) or devising some work around.
I first became aware of the issue about 2 weeks ago -- and despite some warm words from the Virgin Team who monitor this board, nothing happened.
I found a work around to my problem -- and Virgin Money now send OTP to my landline (but this required calling Virgin Money and hanging around for about an hour.)
Assuming a solution is not found within the next 6 weeks (and this a racing certainty based on the comments in the thread referenced above) then I will raise this with OFCOM (and try to get media outlets like You and Yours interested).
In my mind this is a clear breach of the contract and all customers affected should be allowed to leave this network without incurring a financial penalty (for terminating the Virgin mobile contract)
on 12-11-2021 14:39
on 12-11-2021 15:00
Hi hicks12,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're having some issues receiving SMS messages.
Can you confirm if you've tried rebooting the handset, and wiping the SIM?
Can you try sending a text to yourself?
Alex_Rm
on 12-11-2021 15:08
on 12-11-2021 15:28
Thanks for confirming 🙂
So I can take a closer look at this for you I'll need a few more details from you.
I've popped you over a private message for this (purple envelope, top right hand corner)
Alex_Rm
on 12-11-2021 15:42
on 12-11-2021 16:09
Great to hear this has been resolved 🙂
Thanks for letting me know.
Take care,
Alex_Rm