on 14-10-2021 10:10
I am waiting for a OTP from Virgin Money and have been told that the problem lies with Virgin Media as the sms is not being allowed through your network - if this is true when can I expect a resolution - I can receive OTP from other organisations !
on 14-10-2021 10:48
Virgin Money is a new one to add to this long list of problems with OTP
https://community.virginmedia.com/t5/Virgin-Mobile/Issues-receiving-OTP-text-messages/td-p/4328952
Doubtful you will get any other answer than we are aware of a problem and working on a resolution
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on 14-10-2021 11:41
'Doubtful you will get any other answer than we are aware of a problem and working on a resolution'
15 MONTHS on, and they are still trotting out the same old 'cut and paste'
This will never be sorted. As I keep stating, VM are not interested in sorting this. Repeated 'promises' they are 'looking into it' are nothing but LIES..
Best just find another carrier, because this will STILL be 'being looked at' this time next year, believe me!!
on 14-10-2021 11:49
Hi @Mort.
Thanks for your post 🙂
I'm very sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused.
This is a known issue that we've raised with the relevant teams and are currently working on resolving.
You'll be able to find any updates on this matter here.
Thanks,
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on 14-10-2021 13:50
SNAP!
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on 14-10-2021 19:15
The phantom 'cut and paster' strikes again!!
on 14-10-2021 19:45
Good Evening @Mort,
I'd like to take some details from you and have this fed back to our team.
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 31-10-2021 20:51
Exactly the same problem here -- unable to get an OTP from Virgin Money.
I was promised an answer on Saturday -- https://community.virginmedia.com/t5/Virgin-Mobile/Issues-receiving-OTP-text-messages/td-p/4328952/p... nothing came.
Curiously, OTP's from Virgin Money were received as recently as Friday (29th Oct), but for the last 2 days, no joy.
FWIW I tried phoning Virgin Money and that was equally futile.
I am on a 12 month contract with Virgin Mobile, but will endeavour to breach this on the grounds that a core service (OTP) is not working (i.e. I was mis-sold a service)