Virgin Media Community

[WW1948]

On Samsung A51 dual sim,Are both sims locked to Virgin?

[enlli · Accepted solution]

If it is a new phone from Virgin it should be unlocked.

[Michelle19]

My phone  is maybe  10 years old  my new  sim arrived but it says no sim and emergency calls only , i pay 10 pounds  a month direct debit  for a sim thats of no use to me ,  i cant make or receive  calls . My father is elderly and we call each other every day , how  do i cancel my direct debit  when i cant even make a 789  call to virgin media ?   thanks  in advance  for any help  . 

[enlli]

@Michelle19 

Your phone may need a simple unlock. If you bought it from Virgin then either the letter or the red card may have something called an unbocking code printed on it

You don't say what make or model so can't advise you of the procedure at this stage 

Cancelling your direct debit will end up showing defaults on your credit record.

0345 6000789 will get you to Virgin from any other phone 

[Michelle19]

Hiya and thank you for getting back tome , my phone is Motorola , my friend gave it to me many years ago , but the new sim just says emergency calls only , i suppose i will have to treat myself too a newer model 🙂