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Edward568
On our wavelength
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Message 71 of 255
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Re: sim swap

Anyone noticed their service degrade after the new sim? 

 

The new sim doesn't seem to perform aswell as the original sim.

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andrewilley
Fibre optic
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Message 72 of 255
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Re: sim swap

My new SIM still hasn't arrived. Smiley Sad

Can customer support cancel the replacement SIM request before it is delivered, and apply my PAC code to my current SIM? I was rather forced into it by an offshore Virgin rep who insisted the SIM needed to be updated before doing the PAC transfer (his error, in hindsight).

Andre

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paperclip
Rising star
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Message 73 of 255
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Re: sim swap

I'm not surprised that someone is already saying that their service has degraded since they got their new sim, afterall virgin mobile won't be using EE so it's not surprising really.

Anyone else noticed a degrade of services since they've started using their new sim?
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Edward568
On our wavelength
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Message 74 of 255
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Re: sim swap

You mentioned they are not using EE so what network do they use?

As far as i'm aware Virgin don't have access to any spectrum to have their own masts in the UK?

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paperclip
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Message 75 of 255
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Re: sim swap

@Edward568
In what way have you noticed a degrade?
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Edward568
On our wavelength
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Message 76 of 255
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Re: sim swap

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vo81
On our wavelength
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Message 77 of 255
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Re: sim swap

Used 789, first time was this morning and wasn't offshore, afternoon was offshore but eventually got passed through and got inshore help.  

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paperclip
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Message 78 of 255
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Re: sim swap

@teabag

Have you noticed any degrades in service since you inserted and using your new sim card?
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Edward568
On our wavelength
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Message 79 of 255
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Re: sim swap

I'm hoping it's because it's still the swap date and it's having a impact...

But it would be interesting to get other views if it's happening to others.

This is in exact same location the first Speedtest is the original sim and the second screenshot is the new sim it's quite a difference.

Taken from a iPhone X

 

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paperclip
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Message 80 of 255
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Re: sim swap

@AlexKid
Funny how we have someone already who is saying his services have been degraded since the arrival of his new sim.
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