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signal loss in Alnwick

karoop
Joining in

Hi, 

Do we have a date when Virgin Mobile coverage in Alnwick (ne66) will be restored - we have been without a signal since Friday evening 26th November - I expect storm Arwen has brought down a transmitter, but can you tell us when its going to be fixed ?

We have 3 Virgin mobiles, and all 3 have emergency calls only (no txt, data etc), so we are effectively paying for a service which cannot be used

 

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enlli
Very Insightful Person
Very Insightful Person

Just put a postcode in and got this.

Virgin will not have an ETA as repairs are down to EE

Screenshot_20211206-160955_Chrome.jpg

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See where this Helpful Answer was posted

6 REPLIES 6

Ashleigh_C
Forum Team
Forum Team

Hi there @karoop 

 

Thank you so much for your first post to our Community Forums and welcome to the team, it's great to have you on board! 

 

Have you been able to check your network coverage checkers here for EE and here for Vodafone? 

 

Thank you. 

enlli
Very Insightful Person
Very Insightful Person

Just put a postcode in and got this.

Virgin will not have an ETA as repairs are down to EE

Screenshot_20211206-160955_Chrome.jpg

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ah, ok, 16 hours, will keep tabs on that

enlli
Very Insightful Person
Very Insightful Person

Still down it seems. 

May be storm damage 

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Looks like its back, doesn't seem as strong, but at least its working.....

Hi karoop,

Thank you for reaching out to us in our community and welcome back, glad to hear your Mobile is now back up and running, apologies for any inconvenience caused.

P[ease monitor this and let us know how things go?

Regards

Paul.