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boblax
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Message 1 of 8
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roaming charges abroad

Why have I been charged for a call received when abroad???

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Superuser
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Message 2 of 8
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Re: roaming charges abroad

what country did you visit?



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boblax
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Message 3 of 8
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Re: roaming charges abroad

Spain. I have received calls from the UK which were not charged but one (lengthy) one from a local number which was charged- a lot!!

thanx

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paulchambers061
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Message 4 of 8
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Re: roaming charges abroad

Was that call for over an hour? 

Saying that, as I do know charges might kick in for calls you make over an hour, maybe it does for received calls over an hour when roaming? 

Just a thought. Best to call in to query. 

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boblax
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Message 5 of 8
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Re: roaming charges abroad

Nope. Just 20 minutes. But charged at almost £4! And on my itemized calls does not appear as a received call...

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paulchambers061
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Message 6 of 8
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Re: roaming charges abroad

Yeah, call in and query, or wait here for a vm moderator to reply. 

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boblax
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Message 7 of 8
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Re: roaming charges abroad

Thanks for the advice! After I was charged for sending the “free” text messages to customer service, I think I’ll just sit tight & wait for them to respond here...

Cheers!

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Forum Team
Forum Team
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Message 8 of 8
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Re: roaming charges abroad

Hi boblax,

 

Thank you for your post. I'm sorry to hear this. 

 

I will private message you to look into this.

 

^Martin

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